Duty of Candour Report Rosetta Early Learners

May 2026

All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how Rosetta Early Learners has operated the duty of candour.

About Rosetta Early Learners

Rosetta Early Learners is a children’s day care service in Peebles, Scottish Borders. We are registered to provide a care service to a maximum of 24 children at any one time aged from 2½ years to not yet attending primary school, however, choose to cap the number of children attending at 18. We operate during term time only.

We are a voluntary organisation and became registered as a SCIO in 2018. We are in partnership with the local authority which enables us to provide local authority funded early learning and childcare as well as parent funded early learning and childcare. We aim to provide learning through play opportunities for children in our care.

How many incidents happened to which the duty of candour applied

In the last year, there have been no incidents to which the duty of candour applied. These are where types of incidents have happened which are unintended or unexpected, and do not relate directly to the natural course of someone’s illness or underlying condition.

Type of unexpected or unintended incident

Number of times this has happened

Someone has died 0

Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions 0

Someone’s treatment has increased because of harm 0

Type of unexpected or unintended incident Number of times this has happened The structure of someone’s body changes because of harm 0

Someone’s life expectancy becomes shorter because of harm 0

Someone’s sensory, motor or intellectual functions is impaired for 28 days or more 0

Someone experienced pain or psychological harm for 28 days or more 0

A person needed health treatment in order to prevent them dying 0

A person needing health treatment in order to prevent other injuries 0

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To what extent did Rosetta Early Learners follow the duty of candour procedure?

As there were no incidents this has not applied to us this year. However, if there was an incident, we would inform the parents affected, apologise to them and offer to meet with them. We would review what had happened and what went wrong to try and learn for the future.

Information about our policies and procedures

Where something has happened that triggers the duty of candour, our staff report to the nursery Manager who has responsibility for ensuring that the duty of candour procedure is followed. The Manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.

All new staff learn about the duty of candour at their induction.

What has changed as a result?

Should there be any incidents of duty of candour we will complete a review of our policies and procedures considering what changes may need to be made.

Other information

If you would like more information about Rosetta Early Learners, please contact us by telephone: 01721 588087

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